Monday, July 24, 2017

Entries for the 'User Requirements' Category

07

As many of you know, I have been active in the Information Technology (IT) industry for a long time now. It's a strange business and, frankly, sometimes I wish I had never gotten involved with it. Nonetheless, there are a lot of problems associated with IT, such as computer performance, capacity planning, security, networking, disaster recovery, but probably the biggest problem is requirements definition. In other words, accurately defining the information needs of the end-user. The industry is actually quite good at designing and writing software, developing data bases, and acquiring hardware, but after all these years they still have trouble understanding what the user needs to run his or her part of the business. Consequently, the wrong solution is inevitably delivered to the user, thereby causing a lot of wasted time and money reworking the solution to fit the need.

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17

A User Requirements Capture is a research exercise that is undertaken early in a project lifecycle to establish and qualify the scope of the project. The aim of the research is to understand the product from a user’s perspective, and to establish users’ common needs and expectations. The user requirements capture is useful for projects that have a lack of focus or to validate the existing project scope. The research provides an independent user perspective when a project has been created purely to fulfil a business need. The requirements capture findings are then used to balance the business goals with the user needs to ensure the project is a success.

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21

Common presumed best practices for determining Return on Investment (ROI), advocated by almost all apparent authorities, in reality often undermine ROI’s very purposes.

ROI is supposed to provide a valid and reliably supportable objective basis for making decisions: the quantified dollar benefits of an approach versus its quantified dollar costs.

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