Capsifi, a business architecture-led platform for flexible strategic execution serving enterprise organizations globally, has been named a 2024 award winner in SoftwareReviews’ Emotional Footprint Report, the most in-depth source of buyer data and insights for the enterprise software market.
(SYDNEY, Australia, August 2nd, 2024) – Capsifi, a business architecture-led platform for flexible strategic execution serving enterprise organizations globally, has been named a 2024 award winner in SoftwareReviews’ Emotional Footprint Report, the most in-depth source of buyer data and insights for the enterprise software market.
The Emotional Footprint Champions are selected exclusively based on feedback provided by their users via SoftwareReviews’ comprehensive online survey. This survey measures user satisfaction across 27 elements of the provider relationship, including strategy, service experience, product experience, conflict resolution, and the contracting process. The result is a Net Emotional Footprint score, which represents overall user sentiment and is a powerful indicator of how users feel about the provider and the product.
How Capsifi scored:
Capsifi achieved an impressive Net Emotional Footprint score of 91/100 and excelled in the conflict resolution and service experience categories. This high score reflects commitment to ensuring clients feel valued with both quality and effectiveness before and after they’ve joined Capsifi.
- Conflict Resolution: 99%
- Service Experience: 94%
- Negotiation and Contract: 90%
- Strategy & Innovation: 89%
- Product Impact: 89%
Capsifi is one of only two solution providers to score 100% in four out of five segments within the Conflict Resolution category. Additionally, Capsifi’s performance is reinforced by a significant volume of positive feedback, with 39 reviews, underscoring Capsifi’s top position in the field.
“At Capsifi, we have built our company and product around the core philosophy of placing customers at the heart of everything we do. This principle continues to guide our vision, imagination, and innovation in our offerings to ensure we deliver the highest value to our customers by meeting their needs and providing a stellar experience,” said Rachelle Gold, Chief Customer Officer.
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The Emotional Footprint Awards are based on authentic user-review data. The data published in the Emotional Footprint Diamond is collected from real end users and meticulously verified.
About Capsifi
Capsifi offers a business architecture-led platform for flexible strategic execution, connecting your business knowledge across your entire organisation. Fragmented knowledge complicates decision-making for leaders and technology teams, increasing risks and costs. Capsifi bridges these gaps by aligning your operating model and uncovering hidden insights. Respond swiftly to market changes and customer needs with reduced risk through more informed decisions by revealing contextual relationships between fragmented views of innovation, transformation scope, For more information, visit Capsifi.com and follow us on LinkedIn.
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